Refund policy

Returns & Refunds

Qibupopejt
Martina Schott-Neumaier
Ruhesesselweg 5, 93047 Regensburg, Germany
Email: info@qibupopejt.store
Phone: +49 941 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@qibupopejt.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A chair, set or accessory must be returned complete and in its original packaging; a recliner that has been fully assembled and used can still be returned if complete and undamaged, though a made-to-order leather or fabric may be exempt. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your room and doorways, the weight capacity and the upholstery before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Upholstery, leather, foam, motors, mechanisms, massage units, remotes and covers wear with use and are stocked as spares; covers and remotes are consumables. Damage or a hazard from exceeding the stated weight capacity, from fingers, children or pets caught in the reclining mechanism or footrest, from a power recliner plugged into an unsuitable supply, or from use as a medical or mobility aid, is not a warranty defect — these are comfort furniture items, not medical devices, and any massage is for relaxation only.